Amadeus pro safe
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- #AMADEUS PRO SAFE SOFTWARE#
- #AMADEUS PRO SAFE PASSWORD#
- #AMADEUS PRO SAFE PC#
Successfully completed ITIL: Service Desk and Incident Management certification training – XXX University. Successfully completed A+ and N+ certification training via XXX University. Report Generation in Remedy for Analysing Team Performance. I was also involved in mentoring new hires in their OJT period. Project Assignments: Maintaining Knowledge Repository being shared among the team. Support included Troubleshooting Frame relay Devices, OS (Microsoft Windows), VPN, Switch, Firewall settings, Thermal & Dot matrix Printers, Amadeus Reservation Platforms – Configuration & troubleshooting. Level II Technical Support: Promoted to Level II Technical support in Providing Amadeus (NCR’s External Customer) for their Reservation System related technical issues. Installing Antivirus, checking for compliance by running the SMS report, delegating tasks to various support teams depending on the issue.
#AMADEUS PRO SAFE PC#
Support included identification and resolution of issues ranging from Microsoft Windows to MS Office suite/ PC hardware Desktops/Laptops. Global IT Helpdesk: Providing First Line Technical Support to NCR associates worldwide. XYZ India Pvt Ltd January 20XX –January 20XX Migrations – As the company had a huge transition from Lehman infrastructure to Nomura infrastructure, have been a part of these transitions with a success rate of 95% Client Management – My role in Nomura also demanded a lot of client management by interacting with various different clients across the globe and understanding their IT needs after which as a team we acted on the same and were successful. IT Security: Liaise with IT Sec team in ensuring all desktops are as per the defined level of security with relevant hot fixes and data protection. Servers: Facilitate monitoring and performance evaluation of Windows server systems and make recommendations for improvements/upgrades, also did print queue creation for new printers in the LAN. Follow the defined escalation procedure for a particular process as and when required. Matrix and Escalations: Create reports for various infrastructure changes carried out in EU and activities performed in general.
#AMADEUS PRO SAFE PASSWORD#
Account Administration: Manage user accounts for issues like account locked, password reset, and Security group add\remove and of similar nature.
Packaging: Work with packaging team on various applications for break\fix, new package creation, testing and sign off with business upon desired functioning of apps. Desktop PC Management: Managing all problems\issues related to windows profile, Microsoft Office and Miscellaneous Applications along with any other OS level issues & Desktop PC Maintenance.
Global IT Service Desk: Started my career in ex- Lehman brothers now Nomura with EU IT Service desk which was the level 1 support team for all Nomura EU employees and eventually started supporting the Global users for all Nomura offices worldwide for the same profile. Develop training materials, procedures & assist in the compilation of the IT Support Centre's technical documentation, guidelines and ensure they are disseminated to users as well as New Hires.Įngineer - Enterprise Infrastructure Services Project Assignments: Manage a team of four IT Support Engineers at different location for standby support. Liaising with various teams of professionals for resolution of Technical issue’s and establishing a good working relationship with users and other professional’s in the domain of support.
#AMADEUS PRO SAFE SOFTWARE#
Tier II Support: Redirecting or escalating major hardware or software problems or defective products to vendors or technicians for service. Assisting in the compilation and maintenance of an accurate inventory of hardware and software. IT Hardware Maintenance: Manage the existing PCs and peripherals to standards determined by the company by performing upgrades, new installations and carrying out routine procedures.
#AMADEUS PRO SAFE INSTALL#
Install and perform minor repairs to hardware, software, and peripheral equipment, as per installation specifications, setting up PC for employee use, performing & ensuring proper installation of operating systems, and appropriate software’s. Technical Support Services: Provide technical support via telephone and email requests from internal users for all PC hardware, software and associated peripherals. Write your comment - Share Knowledge and Experience